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Hmmm, looks like Dell got spanked by the NY stat AG for Bait & switch advertising and selling warrenties but not providing adequate support.
You know those "no intrest, no payment" advertisements they have? Seems that they were setting people up to think they had gotten one of those when instead they had got a plain old credit card with 16-30% APR.
Dell tried to pull the "we don't make credit decisions, it's all the bank" but the court found that was laughable because the liklihood of getting approved for their spiffy credit depended on what kind system you were trying to buy. Overall only 7% got the 0-interest line of credit, but people who bought high end XPS systems got it 60% of the time.
The thing that they are really getting slapped for is their lame service. The court found that excessive waits for support, repeated transfers, refusing to replace things unless a customer tore apart a system, blaming software when it was hardware, etc constituted abrogation of the warranties they sell.
You know those "no intrest, no payment" advertisements they have? Seems that they were setting people up to think they had gotten one of those when instead they had got a plain old credit card with 16-30% APR.
Dell tried to pull the "we don't make credit decisions, it's all the bank" but the court found that was laughable because the liklihood of getting approved for their spiffy credit depended on what kind system you were trying to buy. Overall only 7% got the 0-interest line of credit, but people who bought high end XPS systems got it 60% of the time.
The thing that they are really getting slapped for is their lame service. The court found that excessive waits for support, repeated transfers, refusing to replace things unless a customer tore apart a system, blaming software when it was hardware, etc constituted abrogation of the warranties they sell.
