work blues

I went to bed and woke up this morning fretting over work. I keep clashing with the people in california.

We do trouble tickets through salesforce.com, when someone has a feature request
we write a ticket and stick a "feature request" tag on it, I had a case a week ago where customer
had a message that his internal firewall was bouncing as virus infected, he requested we put something in
the product to let a recipient know if there was a bounce when we released a message from quarantine and
he wanted to know why we were letting a virus infected message through.

so I wrote up his request and asked the virus guy to pull the message and have
macafee look at it. I probably should have done it as two tickets, but shits been busy

the guy who looks through the taged tickets and writes the formal engineering
request closed the case and said he couldn't tell what I was requesting

I said:
What was unclear about:
12/14/2005 11:36 AM | Michael Litchfield
customer has a feature request that if a 500 error is generated in
response to a delivery from quarantine the user expecting the message
somehow gets notified

which admittedly was 5-6 comments down from the top (not my comments, ones added
by the virus guy documenting pulling the message, submitting it to macafee, and their response)

and this guy (who's making the engineering requests) said:
I'm not about to go over every single word/comment to see what your true RFE is. If you don't make it
clear, most likely it will be ignored.